Service Operations and Governance
Organizations are looking to be more agile, cost efficient and flexible in order to adapt to rapid changes in technology trends. The Service Operations and Governance offering shares the recommended actions and activities for organizations to become a cloud service provider. This includes best practices and principles for organizing teams and aligning service management processes, moving organizations from focusing on technology component management to delivering cloud services.
With
this
offering,
partners
can
help
their
customers
achieve
this
IT
posture
by
assisting
with
the
following:
- Service Delivery — helping define consumer requirements into Cloud Services and to manage the delivery of these services throughout the service lifecycle
- Service Lifecycle Management — leveraging Microsoft recommended practices for managing the Cloud Services lifecycle
- Process Readiness — Microsoft will provide prescriptive guidance on the processes needed to manage your Service Consumers
- Fabric Management — the Fabric is vital to Cloud Services, ensuring that the infrastructure components are managed, monitored and maintained correctly
- Service Operations — defining the roles and responsibilities to manage the Cloud Service with prescriptive guidance on operational tasks required
Scenarios:
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